April 11, 2012 by sean 2 comments
Dear AT&T, I’d like to cancel my U-verse internet service. I went to my account at att.com to do just that, but after 15 minutes of fucking around on your labyrinthine support site discovered that the only way to cancel my service is to call you on the goddamn phone. So I gave you a [...]
December 15, 2011 by sean 2 comments
The Gutenberg Diagram is a concept popularized by newspaper designer Edmund C. Arnold in which a display divided into four equal areas can help designers ensure that they are taking full advantage of a user’s reading gravity, the natural path that most peoples’ eyes will follow when being presented with information. In Western cultures we [...]
September 25, 2011 by sean Leave a comment
Rule #1: There is no such thing as a bad idea. We never know how one idea (however far-fetched) might lead into another one that is exactly right. Rule #2: We don’t talk yet about why not. There will be plenty of time for realities later, so we don’t want them to get in the [...]
July 15, 2011 by sean Leave a comment
I love the writings of Venkatesh Rao at Ribbon Farm (especially his Gervais Principle series). That’s why I was bummed I couldn’t make it to his talk at the Kanban L.A. meetup this week. Lucky for us a video of Venkatesh presenting was posted today. Enjoy!
